Support & Services

Our Student Support team can assist you during your studies with academic, administrative, wellbeing and general queries. Our Support advisors offer personalised support services for your academic, personal and general needs. Our inclusive approach ensures that every student receives the assistance they need, from study support and peer mentoring to LGBTIQ+ and First Nations support.

You can find them at the Wellington Street campus support window on level 2 on weekdays and at our other sites once a week. They are also available to support you online via email, phone and Zoom.

All current Collarts students can access free and confidential appointments with our Wellbeing Counsellors. 

These counsellors are able to assist with many issues, including:
Concerns about course or study-related issues (concentration, motivation, exam anxiety)

• Difficulties in relationships with significant others (family, partners, friends) questions of identity, self-esteem and confidence
• Feelings of depression, anxiety and fear of loss or trauma
• Alcohol or other drug-related problems
• Stress or conflict at home, work or university
• Coping with disabilities, health problems or mental illness
• Sexuality, sexual identity and coming out

The agencies listed below provide free, anonymous and confidential services.

• Lifeline: 13 11 14 - Telephone counselling (Available 24 hours, 7 days)
• SuicideLine Victoria: 1300 651 251 (Available 24 hours, 7 days)
• Sexual Assault Crisis Line: 1800 806 292 - Counselling, advocacy and referral
• Directline: 1800 888 236 - Drug and Alcohol counselling (Free, anonymous and confidential - 24/7)
• Griefline: 03 5596 7799 - Bereavement support (12pm - 3am)
• Mensline: 1300 789 978 - Counselling and referrals for men
• WIRE: 1300 134 130 - Support and referral for women, nonbinary and gender-diverse people (Free and confidential)
• Nurse on Call: 1300 606 024 - Expert health advice (24 hours, 7 days a week)
• City of Yarra Child Care: (03) 9205 5555 - Child care centres near Collarts campuses
• ARCVic: 1300 269 438 - OCD and Anxiety line

Collarts offers support and guidance in a variety of academic areas, such as essay writing, referencing, research techniques, time management, planning, presentations, and critical reflection. 

We also offer support in developing learning habits,  guidance in using online tools for writing feedback, managing references and creating a personalised research compendium. Meetings are available in one-on-one sessions in person, online, or via email. Individual courses also offer subject-specific tutoring.

The Equitable Learning and Accessibility (ELA) service provides support to students with disabilities, health conditions and neurodivergence. The ELA service can support you with accessing resources, support services, and reasonable adjustments for your studies. The ELA Coordinator works closely with you and your teachers to ensure your reasonable adjustments are implemented and are working for you throughout your studies.

Reasonable adjustments may include:

• Extra time to complete assignments
• Extra time or provision of a separate environment to complete exams
• Alternative assessment methods (for example, use of verbal questioning rather than written)
• Modification or provision of equipment
• Provision of accessible course materials

Collarts' dedicated Career Pathways Department assists students and alumni with job and internship applications, resumes, cover letters, professional branding, career advice, interview preparation, and networking.

 
Alongside our industry-connected lecturers and extensive event partnerships, we provide essential opportunities to start your creative career. Access the Career Ready Hub for internships, portfolios, and interview resources. For personalised assistance, contact Student Support at support@collarts.edu.au to book a one-on-one appointment, in-person or online.

Collarts has a vibrant and diverse community of students, staff and supporters. We recognise that those who identify as part of the LGBTQI+ community face unique challenges and we’re committed to providing a welcoming and safe space to foster our diversity.

Below is a list of resources, organisations and spaces that provide LGBTQI+-focused support.

QLife A counselling and referral service for the queer community. Provides nationwide phone and web-based services to people of all ages, with support in relation to bodies, genders, relationships, sexualities and lived experiences.

Minus18 is Australia’s largest youth organisation for LGBTQI+ youth. They create amazing social events, dance parties and engagement events for LGBTQI+ youth, while also providing resources for queer youth and their allies among their family, friends and educators.

Intersex Human Rights Australia is an independent support, education, and policy development organisation run by and for people with intersex variations or traits. Its focus is on human rights, bodily autonomy, self-determination, and evidence-based, patient-directed health care.

Victorian Pride Centre is a purpose-built space for the LGBTQI+ community, hosting events, organisations and advocacy programs. They are a fantastic space with many industry partners (Joy Media, Australian Queer Archives, Hares & Hyenas)

Collarts is committed to providing a safe and inclusive space for all of our students. We understand that there is inequality in education opportunities for Aboriginal and Torres Strait Islander peoples and are working to better ourselves and our industry to create an equitable education sector.

Reach out to admissions@collarts.edu.au for information on First Nations scholarships on offer. 

From the day you start your creative studies, you’ll have the opportunity to connect with peer mentors who will guide and support you through your first trimester at Collarts.

You’ll kick off university in a fun and supportive environment, building connections with your mentors, peers and the wider Collarts community. Mentors are students in their third trimester or above, and they guide new students through their first trimester, sharing their knowledge and insights into the Collarts systems and experience.

Please note that peer mentorship is currently available for limited courses.

Find more.

Sexual assault and harassment are never okay. 

Collarts is committed to preventing sexual misconduct across our physical and virtual environments. You can find out more about our commitment to safety, access resources, or find the next steps if you’ve been affected, contact Collarts staff or Wellbeing Practitioner: 1300 818 777 (Business hours) support@collarts.edu.au.

Other support:

Sexual Assault Crisis Line: 1800 806 292 - Counselling, advocacy and referral (24 hours, 7 days a week)

1800 RESPECT: 1800 737 732 – Confidential information, counselling and support service (24 hours, 7 days a week)

CASA House: (Centre Against Sexual Assault): 03 9635 3610 - Counselling and support line (24 hours, 7 days a week)

Nurse on Call: 1300 606 024 - Expert health advice (24 hours, 7 days a week)

Lifeline: 13 11 14 - Telephone counselling (24 hours, 7 days a week)

Djirra: 1800 105 303 - Support service available to all Aboriginal and Torres Strait Islander women and particularly to Aboriginal people who are currently experiencing family violence or have in the past (Business hours) 

QLIFE: 1800 184 527 - Phone and web counselling for the LGBTIQA+ community (3pm to midnight, every day)

Emergency (Police, Fire, Ambulance): 000 – If you are in danger (24 hours, 7 days a week)

Collarts provides access to a range of physical and online library resources, services, and facilities across two sites and off-campus. With a Design Library at Cromwell Street and a space dedicated to music and performance resources at Wellington Street, Collarts is committed to providing all students with constant opportunities to discover, access, use, create, and share knowledge. Online services have been curated in response to student needs.